ClearPath Lending's reply to:

Intimidating staff

We do not condone this type of behavior. Please email us your name and contact information to information@clearpathlending.com so we can contact you directly to discuss.
ID
#1785309 Review #1785309 is a subjective opinion of poster.
Service
Clearpath Lending Loan Officer
Preferred solution
Just give me clear and detailed explanation of the refinancing options you offer as well as the terms
New Reviewer

I'd appreciate a little bit more patience and sympathy for people who might have not good background information about mortgage loans. Everything was new to me and I tried to call to ask about the lower rate advertised.

The staff was extremely unfriendly; I can say for sure that I'm not acting condescending and was even a bit nervous about my understanding of the process. This staff would use terms like "is it not good enough for you?", "people who called would ask about whether they're qualified or not". Clearly these terms are used by people who doesn't need customers. I am very open to criticism, but feel repelled by his attitude.

Didn't even get to ask about the loan types. Hope the staff get better training next time.

We're loyal customers of ClearPath and we've gone through the process with them a couple of times. They’ve been a great staff and every year, we got a Christmas or Thanksgiving card, where there would be all handwritten signatures from the staff saying have a happy...
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1782576 Review #1782576 is a subjective opinion of poster.
Location
Modesto, California
Service
Clearpath Lending Refinance
ClearPath Lending's reply to:

Junk Mail

ClearPath Lending’s marketing mail pieces comply with all relevant laws and provide all necessary disclosures. We regret any inconvenience that you may have experienced here. Please contact information@clearpathlending.com directly to ensure that you are removed from our mailing list, we would also like to resolve any issues you may have with us. Thank you.
ID
#1771748 Review #1771748 is a subjective opinion of poster.
Reason of review
Harrssment thru the mail
Preferred solution
Take me off you mailing list
New Reviewer

I received unsolicited offers, that attempt to look like official VA information. They have different phone numbers, none of which are answered, so as to ask them to remove me from their mailing list. There is no address on the paperwork sent--seems QUITE SHADY.

Thank you ClearPath

I had a great experience with ClearPath Lending. Right from day one, I had no worries about the process that they were accomplishing for me. I really did like the weekly calls and keeping me updated on any and all steps of the process. I would recommend the company to anyone buying or refinancing their house.
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1782574 Review #1782574 is a subjective opinion of poster.
Location
Glendale, California
Service
Clearpath Lending Customer Care
ClearPath Lending's reply to:

REFIN

We are dealing with the borrower’s question directly. Thank you.
ID
#1759834 Review #1759834 is a subjective opinion of poster.
Reason of review
On time delivery
New Reviewer

Can someone contact me please? 614 506 ****

Awesome

I refinanced my VA Loan thru ClearPath Lending and it was a very smooth and easy process. My Loan Officer Lily ** was quite pleasant and kept me informed every step of the way. She answered all my questions, put my fears to rest, and was very quick to respond and answer my calls. I recommend this company and especially Ms. Lily **!
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1782572 Review #1782572 is a subjective opinion of poster.
Location
Victorville, California
Service
Clearpath Lending Loan Officer
ClearPath Lending's reply to:

Won't stop sending mail

We apologize for any inconvenience that this may have caused you. You have been removed from our mailing list. This may take up to 4-6 weeks to process.
ID
#1728532 Review #1728532 is a subjective opinion of poster.
Service
Clearpath Lending Customer Care
Reason of review
Poor customer service
Preferred solution
stop sending me unsolicited offers for mortgages
New Reviewer

I asked on more than one occasion for ClearPath Lending to stop sen ding me unsolicited offers for mortgages. They keep coming.

Awesome service

It has always been a great experience each time doing business with ClearPath. Professional and business like, working with both my husband and I schedules. All questions answered with an understanding. We are very pleased with the service.
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1730945 Review #1730945 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Service
Clearpath Lending Customer Care

Lovely

Great customer service. Kept me in the loop throughout the process.
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1730944 Review #1730944 is a subjective opinion of poster.
Location
Valdosta, Georgia
Service
Clearpath Lending Customer Care

Great Company

Very respectful and professional. A pleasure to work with. Quick response to all my questions. One of the best companies I’ve ever used.
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1730943 Review #1730943 is a subjective opinion of poster.
Location
Spring, Texas
Service
Clearpath Lending Customer Care

Professional and caring!

I’m a veteran and I would recommend this company. It’s refreshing to have a team that cares as much as Lily and Layla. You just don’t find this level of professionalism anymore. Called me every week with a status of my loan. They go above and beyond. Thank you!
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1669452 Review #1669452 is a subjective opinion of poster.
Location
Arizona City, Arizona
Service
Clearpath Lending Customer Care
Reason of review
Good customer service

The best

ClearPath is a fabulous partner in refinancing! We had Lily and her team working with us this time. They were efficient, communicative, friendly and encouraging. Took all the stress out of the process! Provided excellent customer service!
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1669451 Review #1669451 is a subjective opinion of poster.
Location
Montgomery, Texas
Service
Clearpath Lending Customer Care
Reason of review
Good customer service

Happy Customer

Lily and Layla are the most customer – centric mortgage banker that I have ever had the pleasure of working with. The ClearPath Lending team really knows how to get it right. The process was easy and was always available for any questions or concerns I had. I highly recommend them!
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1669449 Review #1669449 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Service
Clearpath Lending Customer Care
Reason of review
Good customer service

Excellent customer service

Very polite and professional staff. My loan officer was very knowledgeable and considerate. She took the time to explain details, answer all my questions, provide me with updates weekly, and was patient with me throughout the entire process.
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1624817 Review #1624817 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Reason of review
Good customer service

ClearPath Lending, Amazing Service

I had a great experience with ClearPath Lending. My agent made himself available at any time for all questions that I had and would always get right back to me if I left him a message. I would recommend them to anyone looking for fantastic service. They really went above and beyond.
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1624815 Review #1624815 is a subjective opinion of poster.
Location
Middleton, Idaho
Service
Clearpath Lending Customer Care
Reason of review
Good customer service