Reply by ClearPath Lending

We refunded the client the difference between the disclosed Appraisal fee and the actual fee. The borrower had to have a re-inspection of the home because there were repairs that were needed, which caused the client to pay additional appraisal costs.
Lincoln, Nebraska
Billing Practices
Customer service
Diversity of Products or Services

They said that my appraisal fee for my cash out loan would be only $350 but they ended up charging me $550. They also never told me that I had to have carbon monoxide detectors in my house so I had to go buy them and have the appraise come back out to the property for a second time.

They also asked for bank statements and other items and it wasn't done all at once. I got s good rate but I wasn't happy with the service.

Reason of review: Pricing issue.

Monetary Loss: $150.

Preferred solution: Full refund.

ClearPath Lending Pros: Interest rate.

ClearPath Lending Cons: Cost of my appraisal.

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