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Resolved: Never heard back after first convo with them

3.0
Update by user Jan 08, 2022

Company took action to ensure a consistently positive experience for others and apologized. I understand mistakes happen, and they dealt with this one well..

Update by user Jan 07, 2022

UPDATE: Updated from a 1 to a 3 because the company addressed the issue, but I was already closing on a new loan with a different vendor so that could not be "fixed." ClearPath quickly and decisively resolve my concern. As I noted in my original post, they are very...

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ID
#3219425 Review #3219425 is a subjective opinion of poster.
Cons
  • Did not deliver on rate they promised
  • Were unprofessional in not communicating
Preferred solution
Let the company propose a solution

Great Experience

5.0
This was the second time we refinance. Clear Path made the process easy. I highly recommend it to anyone.
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Testimonial

ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3169515 Review #3169515 is a subjective opinion of poster.
Location
Casselberry, Florida

Great Service – Smooth Process

5.0
My experience with ClearPath Lending was smooth and free of issues. Loan officer Luke was very knowledgeable and was available for any questions that I had throughout the process. I highly recommend ClearPath Lending to any Veteran who is looking for a stress-free mortgage refinance.
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3169512 Review #3169512 is a subjective opinion of poster.
Location
Santa Fe, New Mexico

Overall Great Experience

5.0
The entire process moved extremely fast, and each individual was knowledgeable and helpful. The process was easy from start to finish.
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3169508 Review #3169508 is a subjective opinion of poster.
Location
Greenwood, Indiana

Experience was so good the first time I came back a second time

5.0
I have used this company twice and I am extremely impressed I highly highly recommend this to anyone
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3036058 Review #3036058 is a subjective opinion of poster.
Location
Fresno, California

VA Loan ( refinance )

5.0
Wonderful experience! Very efficient. The entire process ran very quickly and smoothly. ClearPath kept me informed every step of the way. Closing took about 1 Month.
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3036056 Review #3036056 is a subjective opinion of poster.
Location
Atlanta, Georgia

It was an excellent experience

5.0
The entire process was easy and all my questions were answered promptly. I didn't even have to leave my house.
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3036051 Review #3036051 is a subjective opinion of poster.
Location
Clarksville, Tennessee

My experience using ClearPath Lending the second time was as good as the first!

5.0
This was the second time using ClearPath Lend to refinance my home. The staff was friendly, helpful, and always trying to work around my schedule. All in all this was easy, quick and saved me money!
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3036049 Review #3036049 is a subjective opinion of poster.
Location
Dayton, Ohio

Simple and easy

5.0
This entire process was the simplest thing I have ever had to go through as far as refinancing a house. After filling out the credit application and the papers that needed wet signatures. It was hands off from that point forward. Nothing needed to be done until closing which ended up being 7 days sooner than originally estimated. Great company and would recommend for anybody that wants IRRL through the VA.
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3036045 Review #3036045 is a subjective opinion of poster.
Location
San Antonio, Texas

Great Experience!

5.0
I’ve been a ClearPath customer for many years and they always deliver a First Class experience. They are always looking to find you the best rate possible and take care of you from start to finish. Highly recommend!
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#3036041 Review #3036041 is a subjective opinion of poster.
Location
Manassas, Virginia
ClearPath Lending's reply to:

Refinance

Thank you for reviewing ClearPath Lending. We appreciate your feedback and look forward to working with you in the future!
author's review
ID
#2715626 Review #2715626 is a subjective opinion of poster.
Pros
  • Exceptional service
  • Both ease and professional service
New Reviewer
5.0

Refinanced home loan with ClearPath Lending. Referred to Viet for a VA streamline refi and it went extremely well.

Straight to the point and the process was seamless and efficient. Overall satisfied with the process!

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ClearPath Lending's reply to:

Efficient and transparent

Thank you for reviewing ClearPath Lending. We appreciate your feedback and look forward to working with you in the future!
author's review
ID
#2715520 Review #2715520 is a subjective opinion of poster.
New Reviewer
5.0

I am thankful for clear path lending for having a very flexible format in getting things done to get my house refinanced. For someone like me who is always on the go, they were very detailed in their communication and every email has a clear direction on what to expect and whats pending so I was not blindly going through the process.

I always had someone I can call to ask my questions. It was very efficient and transparent and it went smoothly.

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It was a great experience

5.0
The entire process went smooth and each agent I spoke to was friendly as well as welcoming. I would recommend them to anyone. Thank you again.
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#2746645 Review #2746645 is a subjective opinion of poster.
Location
Saint Cloud, Florida

Great Experience

5.0
Fast, efficient, and knowledgeable. Great customer service. Would use again in a heartbeat. Owned multiple homes. Best financing experience ever!
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ClearPath Lending is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#2746643 Review #2746643 is a subjective opinion of poster.
Location
Fort Worth, Texas
ClearPath Lending's reply to:

Was supposed to call me back before 10pm est

Thank you for reviewing ClearPath Lending.
author's review
ID
#2673921 Review #2673921 is a subjective opinion of poster.
3.3

Waited over 30 min. advice is start calling early and write down the name and identification for future reference

User's recommendation: Hard together ought, start calling early.

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