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Update by user Jan 08, 2022

Company took action to ensure a consistently positive experience for others and apologized. I understand mistakes happen, and they dealt with this one well..

Update by user Jan 07, 2022

UPDATE: Updated from a 1 to a 3 because the company addressed the issue, but I was already closing on a new loan with a different vendor so that could not be "fixed." ClearPath quickly and decisively resolve my concern. As I noted in my original post, they are very well reviewed in several places, so I did not expect the issue I had. Based on ClearPath's response, I would try them again and RECOMMEND you try them also.

Original review posted by user Jan 01, 2022

I got a mailer in December (actually every month last year) from ClearPath Lending with a promised 1.75% refinance rate (VA loan). I called, and talked to Ciara Fennelly who sounded very professional and helpful.

Between her approach and the number of good ratings online about ClearPath, I thought I'd be going with them for sure. But she never called back with the quote, nor responded to my email or voicemail trying to find out what was happening. My loan is super-easy--50% property equity, great credit score and income, VA IRRL program with no appraisal or inspections needed. I'll be closing on my refi with another company, Allegiance Home Lending, next week in under two weeks, that's how easy this was.

I get more mailings from them than any other lender, but when it came time to deliver, they were no help at all. Make sure you are working with other lenders to have a backup plan.

User's recommendation: Have a backup plan, check other lenders.

Preferred solution: Let the company propose a solution.

ClearPath Lending Cons: Did not deliver on rate they promised, Were unprofessional in not communicating.

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