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ClearPath Lending's reply dated Jan 27, 2022 to: charmaine m Qlb's review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer
Resolved: Never heard back after first convo with them
Company took action to ensure a consistently positive experience for others and apologized. I understand mistakes happen, and they dealt with this one well..
UPDATE: Updated from a 1 to a 3 because the company addressed the issue, but I was already closing on a new loan with a different vendor so that could not be "fixed." ClearPath quickly and decisively resolve my concern. As I noted in my original post, they are very well reviewed in several places, so I did not expect the issue I had. Based on ClearPath's response, I would try them again and RECOMMEND you try them also.
Between her approach and the number of good ratings online about ClearPath, I thought I'd be going with them for sure. But she never called back with the quote, nor responded to my email or voicemail trying to find out what was happening. My loan is super-easy--50% property equity, great credit score and income, VA IRRL program with no appraisal or inspections needed. I'll be closing on my refi with another company, Allegiance Home Lending, next week in under two weeks, that's how easy this was.
I get more mailings from them than any other lender, but when it came time to deliver, they were no help at all. Make sure you are working with other lenders to have a backup plan.
- Were unprofessional in not communicating
- Did not deliver on rate they promised
Preferred solution: Let the company propose a solution
User's recommendation: Have a backup plan, check other lenders
Great Experience
This was the second time we refinance. Clear Path made the process easy. I highly recommend it to anyone.
Great Service – Smooth Process
My experience with ClearPath Lending was smooth and free of issues. Loan officer Luke was very knowledgeable and was available for any questions that I had throughout the process. I highly recommend ClearPath Lending to any Veteran who is looking for a stress-free mortgage refinance.
Overall Great Experience
The entire process moved extremely fast, and each individual was knowledgeable and helpful. The process was easy from start to finish.
Experience was so good the first time I came back a second time
I have used this company twice and I am extremely impressed I highly highly recommend this to anyone
VA Loan ( refinance )
Wonderful experience! Very efficient.
The entire process ran very quickly and smoothly.
ClearPath kept me informed every step of the way. Closing took about 1 Month.
It was an excellent experience
The entire process was easy and all my questions were answered promptly. I didn't even have to leave my house.
My experience using ClearPath Lending the second time was as good as the first!
This was the second time using ClearPath Lend to refinance my home. The staff was friendly, helpful, and always trying to work around my schedule. All in all this was easy, quick and saved me money!
Simple and easy
This entire process was the simplest thing I have ever had to go through as far as refinancing a house. After filling out the credit application and the papers that needed wet signatures.
It was hands off from that point forward.
Nothing needed to be done until closing which ended up being 7 days sooner than originally estimated. Great company and would recommend for anybody that wants IRRL through the VA.
Great Experience!
I’ve been a ClearPath customer for many years and they always deliver a First Class experience. They are always looking to find you the best rate possible and take care of you from start to finish. Highly recommend!
ClearPath Lending's reply dated Jul 27, 2021 to: Tyrone F Kmp's review
ClearPath Lending's reply dated Jul 27, 2021 to: Ruby T Nbe's review
It was a great experience
The entire process went smooth and each agent I spoke to was friendly as well as welcoming. I would recommend them to anyone. Thank you again.
Great Experience
Fast, efficient, and knowledgeable. Great customer service.
Would use again in a heartbeat.
Owned multiple homes. Best financing experience ever!
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