Resolved
Mitchell T Fmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Resolved: Never heard back after first convo with them

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Updated by user Jan 08, 2022

Company took action to ensure a consistently positive experience for others and apologized. I understand mistakes happen, and they dealt with this one well..

Updated by user Jan 07, 2022

UPDATE: Updated from a 1 to a 3 because the company addressed the issue, but I was already closing on a new loan with a different vendor so that could not be "fixed." ClearPath quickly and decisively resolve my concern. As I noted in my original post, they are very well reviewed in several places, so I did not expect the issue I had. Based on ClearPath's response, I would try them again and RECOMMEND you try them also.

Original review Jan 01, 2022
I got a mailer in December (actually every month last year) from ClearPath Lending with a promised 1.75% refinance rate (VA loan). I called, and talked to Ciara Fennelly who sounded very professional and helpful.

Between her approach and the number of good ratings online about ClearPath, I thought I'd be going with them for sure. But she never called back with the quote, nor responded to my email or voicemail trying to find out what was happening. My loan is super-easy--50% property equity, great credit score and income, VA IRRL program with no appraisal or inspections needed. I'll be closing on my refi with another company, Allegiance Home Lending, next week in under two weeks, that's how easy this was.

I get more mailings from them than any other lender, but when it came time to deliver, they were no help at all. Make sure you are working with other lenders to have a backup plan.
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Cons:
  • Did not deliver on rate they promised
  • Were unprofessional in not communicating

Preferred solution: Let the company propose a solution

User's recommendation: Have a backup plan, check other lenders

Testimonial
Yanina D

Great Experience

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This was the second time we refinance. Clear Path made the process easy. I highly recommend it to anyone.
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Testimonial
Yanina D

Great Service – Smooth Process

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My experience with ClearPath Lending was smooth and free of issues. Loan officer Luke was very knowledgeable and was available for any questions that I had throughout the process. I highly recommend ClearPath Lending to any Veteran who is looking for a stress-free mortgage refinance.
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Testimonial
Yanina D

Overall Great Experience

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The entire process moved extremely fast, and each individual was knowledgeable and helpful. The process was easy from start to finish.
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Testimonial
Yanina D

Experience was so good the first time I came back a second time

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I have used this company twice and I am extremely impressed I highly highly recommend this to anyone
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Testimonial
Yanina D

VA Loan ( refinance )

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Wonderful experience! Very efficient. The entire process ran very quickly and smoothly. ClearPath kept me informed every step of the way. Closing took about 1 Month.
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Testimonial
Yanina D

It was an excellent experience

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The entire process was easy and all my questions were answered promptly. I didn't even have to leave my house.
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Testimonial
Yanina D

My experience using ClearPath Lending the second time was as good as the first!

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This was the second time using ClearPath Lend to refinance my home. The staff was friendly, helpful, and always trying to work around my schedule. All in all this was easy, quick and saved me money!
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Testimonial
Yanina D

Simple and easy

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This entire process was the simplest thing I have ever had to go through as far as refinancing a house. After filling out the credit application and the papers that needed wet signatures. It was hands off from that point forward. Nothing needed to be done until closing which ended up being 7 days sooner than originally estimated. Great company and would recommend for anybody that wants IRRL through the VA.
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Testimonial
Yanina D

Great Experience!

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I’ve been a ClearPath customer for many years and they always deliver a First Class experience. They are always looking to find you the best rate possible and take care of you from start to finish. Highly recommend!
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ClearPath Lending's reply to: Refinance

Thank you for reviewing ClearPath Lending. We appreciate your feedback and look forward to working with you in the future!
Tyrone F Kmp

Refinance

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Refinanced home loan with ClearPath Lending. Referred to Viet for a VA streamline refi and it went extremely well.

Straight to the point and the process was seamless and efficient. Overall satisfied with the process!

Pros:
  • Exceptional service
  • Both ease and professional service

ClearPath Lending's reply to: Efficient and transparent

Thank you for reviewing ClearPath Lending. We appreciate your feedback and look forward to working with you in the future!
Ruby T Nbe

Efficient and transparent

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I am thankful for clear path lending for having a very flexible format in getting things done to get my house refinanced. For someone like me who is always on the go, they were very detailed in their communication and every email has a clear direction on what to expect and whats pending so I was not blindly going through the process.

I always had someone I can call to ask my questions. It was very efficient and transparent and it went smoothly.

Testimonial
Yanina D

It was a great experience

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The entire process went smooth and each agent I spoke to was friendly as well as welcoming. I would recommend them to anyone. Thank you again.
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Testimonial
Yanina D

Great Experience

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Fast, efficient, and knowledgeable. Great customer service. Would use again in a heartbeat. Owned multiple homes. Best financing experience ever!
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ClearPath Lending's reply to: Was supposed to call me back before 10pm est

Thank you for reviewing ClearPath Lending.
Anonymous
map-marker Syracuse, New York

Was supposed to call me back before 10pm est

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Waited over 30 min. advice is start calling early and write down the name and identification for future reference

User's recommendation: Hard together ought, start calling early